Privacy Policy

Last Updated: October 2026

At thekhadijacollection.com, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from thekhadijacollection.com

1. Information We Collect

When you visit or shop on our website, we collect personal information necessary to process your orders, improve your experience, and communicate with you.

A. Personal Data You Provide directly

Contact Information: Full name, email address, contact number (including mobile and WhatsApp), and delivery address.
Order Details: Products purchased, order status, billing address, and transaction records.
Customer Support Records: Messages, emails, or delivered package unboxing videos/photos proof sent to us for returns, inquiries, or complaints.

B. Information Collected Automatically

When you browse our Site, we automatically gather details about your device and interaction with our store:

Device details (IP address, web browser type, time zone, device type).
Browsing behavior (pages viewed, search terms entered, and products added to your cart).
Cookies and tracking technologies to maintain shopping cart activity and user preferences.

2. How We Use Your Information

We utilize your personal information to deliver our services smoothly and efficiently:

Order Fulfillment: Processing your orders, order confirmation, dispatching shipments, and sending confirmation notices or delivery updates via SMS/Email/WhatsApp.
Customer Support: Verifying product issues, processing return or exchange requests, and responding to inquiries.
Fraud Prevention & Security: Authenticating transactions, verifying delivery details, and protecting against unauthorized or fraudulent activity.
Marketing & Promotions: Keeping you updated on new arrivals, exclusive discounts, or store announcements (only if you have opted in).
Store Optimization: Analyzing browsing trends to enhance user experience, website functionality, and product offerings.

3. Sharing Your Information

We treat your personal data with utmost confidentiality. We do not sell, rent, or trade your personal information to third parties. However, we share necessary data with trusted service providers to run our store:

Logistics & Courier Partners: Courier services (e.g., TCS, Trax, Leopard, Call Courier, Postex) receive your name, address, and phone number solely for shipping and Cash on Delivery (COD) processing.
E-Commerce Infrastructure: Our platform operates on Shopify, which securely hosts our website and stores customer data in accordance with strict global security protocols.
Payment Gateways: If you utilize online digital payment methods, your card or wallet details are processed through secure payment partners.
Legal Requirements: We may disclose information if required by Pakistani law, regulatory bodies, or to enforce our store policies and protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies to make your experience smooth and efficient. Cookies help us:

Remember items in your shopping cart.
Understand user preferences based on previous or current site activity.
Display relevant product recommendations and promotional offers.

You can choose to disable cookies through your web browser settings; however, doing so may affect certain interactive features on our website.

5. Data Security

We implement rigorous technical and administrative security measures—including SSL encryption and secure server setups—to protect your personal information against unauthorized access, loss, or disclosure. While we follow industry standards to safeguard your data, no method of internet transmission is completely immune to risks, and we encourage you to protect your personal account credentials.

6. Your Rights

You have full control over your personal data:

Access & Correction: You may request access to or updates for any personal data we hold about you.
Opt-Out: You can unsubscribe from marketing emails or SMS notifications at any time using the unsubscribe link or by contacting us directly.
Data Erasure: You can request the removal or deletion of your account and customer history, subject to legal record-keeping requirements.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory updates. Any changes will be published directly on this page with an updated "Last Updated" date.

8. Contact Us

For any questions regarding our Privacy Policy, your personal data, or to exercise your privacy rights, please reach out to us: