Shipping policy

Shipping & Delivery Policy

Last Updated: September 2026

At thekhadijacollection.com, we strive to deliver your orders accurately, in good condition, and on time. Please review our shipping policy below to understand how your package is processed and delivered across Pakistan.

1. Order Processing Time

Processing: All orders are verified and processed within 1 to 2 business days (excluding Sundays and public holidays).
Order Verification: Before dispatching your order, our team may contact you via WhatsApp, phone call, or SMS to verify your delivery address and order details. Orders will only be dispatched after successful verification.

2. Delivery Timelines & Charges

We deliver across all major cities, towns, and regions in Pakistan.

Delivery Charges: A flat shipping fee may apply at checkout depending on current store promotions or package size/weight.
Estimated Delivery Time:

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, etc.): 2 to 4 business days after dispatch.
Rest of Pakistan / Remote Areas: 3 to 6 business days after dispatch.

Delay Factors: Please note that delivery times are estimates. Delays may occasionally occur due to public holidays, weather disruptions, courier operational delays, or political situations.

3. Shipping & Courier Partners

To ensure your package reaches you safely and quickly, we partner with reliable nationwide courier services in Pakistan, including:

TCS
POSTEX
Call Courier / Leopards Courier

Once your parcel is dispatched, you will receive a tracking link or ID via SMS or email to monitor your package in real time.

4. Cash on Delivery (COD) Rules

We offer Cash on Delivery (COD) services across Pakistan for your convenience.
Payment at Doorstep: Please have the exact payment amount ready in cash when the delivery agent arrives with your parcel.
Inspection Before Payment: Per standard courier safety regulations in Pakistan, courier delivery riders do not allow parcels to be opened before full payment is handed over.
Defect or Damage Reporting: Please pay the rider, accept the package, and immediately film a continuous unboxing video while opening the parcel. If there is any defect or missing item, send the video to us within 24 hours for an exchange (as outlined in our Refund Policy).

5. Non-Delivery & Failed Delivery Attempts

Our courier partners will attempt to contact you up to 2 or 3 times to deliver your package.

If delivery fails because:

The recipient was unreachable or provided an incomplete address/phone number.
The recipient refused acceptance without prior notice.

The parcel will be returned to our fulfillment facility. Repeated non-deliveries or refused COD parcels may result in the suspension of the Cash on Delivery option for future orders placed from that contact number/address.

6. Damaged or Lost Packages

Damaged in Transit: If your package appears severely tampered with or damaged on the outside upon delivery, please document the package status/record a video before opening it and contact us immediately.
Lost Packages: In the rare event that a package is lost in transit by our courier partner, we will arrange a fresh replacement shipment at no additional charge after confirmation with the courier company.