RETURN & EXCHANGE POLICY
At thekhadijacollection.com, we strive to ensure our customers enjoy a positive shopping experience. Please review our return, exchange, and refund policy below.
RETURNS & EXCHANGES
To initiate a return or exchange, please contact us within 24 Hours of delivery for a return authorization.
Returns and exchanges are only available for products that are damaged or defective upon receipt. To qualify, the items must be in unused condition, with all original packaging intact.
To begin the process, please contact us and provide a clear unboxing video of the damaged product as verification. Upon approval, we’ll authorize the return. Please note that we do not offer cash refunds—only exchanges for defective items.
EXCHANGE PROCESS
- Contact Us: If the product is damaged or defective, email or message us within 24 Hours of receiving the item. Include a video showing the issue along with your order number.
- Verification and Authorization: Once our team verifies the defect, we will authorize the exchange.
- Resend: We will dispatch your replacement item. We’ll also arrange for the return/pickup of the defective product upon authorization.
REFUNDS
Refunds are not available. We only offer exchanges for verified defective or damaged items.
INVALID REASONS FOR RETURN / EXCHANGE
We will not process returns or exchanges for the following reasons:
- Change of Mind: Please be sure of your purchase before placing an order. Once an order is placed, it is a binding agreement to purchase.
- Order Cancellations: Cancellations are not accepted once an order is shipped. Please ensure you are ready to proceed with your purchase at the time of placing the order.
CANCELLATIONS
Orders cannot be canceled once they are shipped. For any urgent concerns regarding your order, please reach out to us at our official contact channels or email us at thekhadijacollection@gmail.com.
Thank you for shopping with thekhadijacollection.com!